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Stichworte: Service Value Chain
Which of the following promotional tools uses short term incentives to encourage the purchase or sales of a product or service?
What is a characteristic of organizations that are highly committed to customer service?
Which type of cloud service model involves software services that are provided virtually?
What is a point of similarity in both value-based pricing and cost-based pricing strategy
Which of the following ensures that products are delivered to the right locations in the most efficient manner?
How many protons are transported from the matrix to the intermembrane space by complex i?
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Which of the following refers to the financial value of a customer throughout the lifetime of the relationship?
In this stage, the planning should mainly focus on designing a strategy that yields maximum profit.
What is the probability of making a type ii error if the null hypothesis is actually true?
What is an advantage of an independent, single-store over other forms of retail ownership?
What activities are within the scope of the service asset and configuration management process?
Is general annuity in which the periodic payment is made at the end of the payment interval
What is the present value of $100.00 expected two years from today at a discount rate of 6%?
What is the formula finding the present value of an ordinary annuity identify each variable represents?
What is the present value of a cash inflow of $2000 five years from now if the required rate of return is 6 %?
It is an annuity whose interest conversion period is equal or the same as the payment interval.
Is the customers perception that a product has a better relationship between the cost and the benefits of that particular product than the competitors?
What segmentation divides a market on the basis of product or service usage rate light or medium or heavy users?
Marketing of product and service in which the offer itself is not intended to make profit is called
Which factors can trigger an organization’s decision to reposition a product, service, or brand?
What is logistics the purchasing of goods and services to meet the needs of the supply chain?
Is a set of interdependent organizations involved in the process of making a product or service available for use?
Which of the following are not a part of the primary activities carried out in a typical value chain?
Which of the following is correct while referring to challenges while ensuring service quality?
In the service marketing triangle, _____ marketing refers to the service promise being delivered.
What is the financial value of a customer throughout the lifetime of the customer relationship?
Which of the following is an example of making time, a service dimension of quality, measurable?
Which of the following is the appropriate cloud service type for a software development environment?
What is the major difference between service and merchandising companies in terms of accounting?
What is it called when individuals or organizations incur an expense to move from one product or service to another?
What is a website or web application that uses content from more than one source to create a completely new product or service?
Is the quantity of a good or service the buyers are willing to purchase at a particular price?
A(n) is the risk taker who uses resources in a new way to create a new product or service.
What is the use of a false identity to artificially stimulate demand for a product brand or service?
What do we call the combining of 2 or more firms involved in different stages of producing the same good or service?
What are the five 5 sun protection and child care essentials to protect children and staff at your service from the effects of UV radiation?
Which model consists of particular type of service that you can access on a cloud computing platform?
How can a company improve cost competitiveness on the distribution side of its value chain?
Is the relationship between the price a customer pays for the good or service and perceived benefits the customer receives?
Which theme have been identified as the sources of customer satisfaction dissatisfaction in memorable service encounter?
What term is used to describe the procurement and physical movement of material through a supply chain from suppliers to customers?
What is the retailer type that concentrates on a limited number of complementary merchandise categories and provide a high level of service?
When supply chain members that buy and sell to one another are not in agreement about their goals roles or rewards ____ channel conflict can occur?
Why must the service rate be greater than the arrival rate in a single channel queuing system?
Is directly related to the concept of the scalar relationship—that is, the chain of command.
A unilateral contract under which the seller is paid a preset amount per unit of service is called
What is the major difference in focus between location decision in the service sector and in the manufacturing Centre?
Which of the determinants of service quality involves having the customer’s best interests at heart?
Is a type of technology that allows online chats in real time text transmission over the Internet between customers and service representatives?
When a firm focuses on increasing profitability by customizing the product or service so that?
Which supply chain model is Summarised by the slogan make what we sell not sell what we make?
Crm software can help organizations identify high-value customers for preferential treatments.
In which of the five basic supply chain activities do you support customers and product returns group of answer choices Plan source deliver return?
Honor, integrity, teamwork, superior customer service, and innovation are examples of company
Is the ability of an individual firm or country to produce a good or service at lower opportunity cost than competitors quizlet?
What type of cloud service model involves hardware services that are provided virtually including network infrastructure devices such as virtual servers?
Cryptography provides an invaluable service to security by providing all of the following except:
Broad network access one of the essential characteristics of cloud indicates which of the following
Which of the following characteristics of cloud allows user to provide service to multiple clients?
What do you call the characteristics of a product or service on its ability to satisfy stated or implied needs?
What is an economic principle referring to a consumers desire to purchase goods and services and willingness to pay a price for a specific good or service?
To understand cloud service provider security procedures which of the following should be considered
What eventually happens to the energy that is passed from one trophic level to the next in a food chain?
What is the name of the payment method in which a physician gets paid for each medical services?
What is a standard cost the amount management thinks that should be incurred to produce a good or service?
Which strategy is designed to create product differences that distinguish the companys product from all others in the eyes of consumers group of answer choices?
What are some of the factors based on which you would decide which type of supply chain to incorporate?
What is the supply chain process that links suppliers to manufacturers a upstream B internal C downstream D extended?
What is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors multiple choice question?
In which of the following cloud service models are applications accessible from a thin client interface?
Which protocol is commonly used on wireless access points as a port based authentication service prior to admission to the wireless network?
Supply chain collaboration can be classified as transactional, strategic, or ____ in nature.
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Which type of team works with minimum supervision and rotates jobs to produce a complete product or service?
Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share quizlet?
Which of the following option can be an alternative strategy to increase the service capacity and manage the customer arrival time?
Why do waiting lines form at a service facility even though there may be more than enough service capacity to meet the normal demand in the long run?
The authentication server is to authentication as the ticket granting service is to _______.
Which t test is used to examine whether the sample mean differs sufficiently from a known or hypothetical population mean?
Which of the following statements about the target of promotion and promotion blends is true
What is the name of the service included with the Windows Server operating system that manages a centralized database containing user account?
What process includes building a model that demonstrates the features of a proposed product/service or system?
Is typically defined as the extent to which our product or service meets or exceeds expectations?
When an organization comes to the realization that there are quality problems in products that are already in service?
Customer expectations tend to change over time, affecting their perception of service quality.
The key objective of the service orientation in the marketing concept is multiple choice question
Vertical integration refers to where one organization owns multiple participants in a supply chain.
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Which concept refers to the situation in which one organization owns multiple participants in the supply chain?
What can an effective and efficient supply chain management systems enable an organization to accomplish?
What defines recommends and sets flexible supply chain strategies based on an organizations operations and resources?
During which step of value chain analysis will the company discover whether or not it has a cost advantage and why?
Why are service businesses growing faster than other types of businesses in the United States?
Which of the following defines the features and functions that characterize a product service or result?
Which term refers to any factors that allow a firm to differentiate its product or service from those of its competitors to increase market share?
When using the objective and task method of IMC budgeting which process must be repeated for each product or service quizlet?
What refers to the total satisfaction consumers can receive from the consumption of a product or service?
Which stage in a work unit activity analysis focuses on the product information or service provided group of answer choices?
Which firewalls filters ports and system service calls on a single computer operating system?
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